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Drought Emergency

Mandatory limitations on water use and Stage 3 Water Shortage Rates are in effect. Customers must use 25% less water overall, with a reduction of 50-60% in outdoor consumption advised. To stay on track to meet the reduction goal by year-end, customers must water no more than once a week in October and November. Since January, water use has dropped 22.8% compared to the same period in 2013; for the week ending October 19, 2014, our customers used 32.7% less water than during the same week in 2013. Per-person consumption has dropped from 168 to 104 gallons per day (September 2013 compared to September 2014). More information on water use limitations>>  

News Releases

News releases for the past six months are listed below. To display older news releases, click Archived News. For more information, please contact the public information staff:
  • Sue Stephenson, Community Affairs Supervisor - (925) 875-2295 (office), (925) 998-6562 (cell), stephenson@dsrsd.com
  • Renee Olsen, Community Affairs Specialist - (925) 875-2294 (office), olsen@dsrsd.com

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Recycled Water Fill Station Open and Free to Residential Customers

Post Date:06/16/2014

Dublin San Ramon Services District’s residential recycled water fill station is providing free recycled water to residential customers for landscape irrigation during the drought.

“Fifteen years ago, this community began investing in recycled water infrastructure – pipes, reservoirs, pump stations,” says Rhodora Biagtan, Interim Engineering Services Manager, “and initially the recycled water was used by commercial customers with large irrigation needs – parks, school grounds, golf courses, roadway medians. Now we are excited to be the first in the state providing recycled water to our residential customers, especially during this extreme drought.”

How Do I Get Recycled Water?
Complete the Residential Recycled Water Use Agreement and bring it to the fill station during open hours (listed below), along with your water containers. The attendant will provide brief training in proper use of recycled water and issue an ID card that verifies you have been trained. The wallet card must be presented each time you refill your recycled water containers. 

Purple recycled water stickers are provided by the District and all recycled water containers must be labeled with them. The containers must have water-tight lids and not leak. The containers must be secured for safe transport. At the end of the season, the containers must be thoroughly cleaned and disinfected (1 tablespoon of bleach per quart of water) before they can be used to carry potable (drinking) water. 

Residents are advised to be aware of how heavy water is: one gallon of water weighs 8.345 pounds; 100 gallons weighs 834.5 pounds. When driving a vehicle with such a heavy weight, be sure to allow enough stopping distance.

Where is the Recycled Water Fill Station located?
The Jeffrey G. Hansen Water Recycling Plant is part of the Regional Wastewater Treatment Facility (RWTF) located at 7399 Johnson Drive in Pleasanton. The Residential Recycled Water Fill station is located inside the entrance to the RWTF, straight ahead, while the commercial fill station for recycled water is immediately to the right of the entrance.

When is the Residential Recycled Water Fill Station open?
Monday to Friday from 2:00 p.m. to 7:00 p.m., and Thursday, Saturday and Sunday from 8:00 a.m. to Noon.

What is recycled water?
DSRSD’s recycled water is wastewater that has received tertiary treatment and is ideal for irrigating landscapes, fruit and vegetable gardens, controlling dust, washing outdoor surfaces, supplying decorative fountains, and more.

How is recycled water made?
Instead of pumping treated wastewater (secondary effluent) up over the hill to a deep water outfall in the San Francisco Bay, DSRSD recycles as much of its wastewater as possible, using it to irrigate parks, school grounds, roadway medians, and golf courses. And now it is available to residents to irrigate their landscapes and gardens.

For more information, residential users can contact Stefanie Olson at 925-875-2245 or Olsons@dsrsd.com.

Commercial users (those interested in obtaining more than 300 gallons of recycled water at a time) must obtain a commercial permit to haul the water and each load costs ten dollars. Call Ann Cigliuti for details, 925-875-2334 or Cigliuti@dsrsd.com

History of Recycled Water at the District
Since 1999, the District has been producing recycled water for irrigation. Initially the District produced 2.5 million gallons of recycled water per day from the $6.2 million micro filtration and ultraviolet disinfection plant. In 2006, the District began to produce 9.7 million gallons of recycled water per day from the $17.5 million sand filtration and ultraviolet disinfection plant. In 2013, the District produced more than one billion gallons of recycled water. The Jeffrey G. Hansen Water Recycling Plant is a partnership between DSRSD and East Bay Municipal Utility District.

About DSRSD
Founded in 1953, DSRSD serves 157,000 people, providing potable and recycled water service to Dublin and the Dougherty Valley area of San Ramon, wastewater collection and treatment to Dublin and south San Ramon, and wastewater treatment to Pleasanton (by contract). More information about the District can be obtained on our website.

Contact: Sue Stephenson, 925-875-2295 (office) 925-998-6562 (cell), stephenson@dsrsd.com

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