Mandatory limitations on water use and Stage 3 Water Shortage Rates are in effect. Customers must use 25% less water overall, with a reduction of 50-60% in outdoor consumption advised. To stay on track to meet the reduction goal by year-end, customers must water no more than once a week starting October 1. Since January, water use has dropped 21.8% compared to the same period in 2013; for the week ending September 14, 2014, our customers used 31.6% less water than during the same week in 2013. Per-person consumption has dropped from 175 to 107 gallons per day (August 2013 compared to August 2014). More information on water use limitations>>
Due to the drought, special conditions apply to the Lawn Conversion Rebate:
Most Lawn Conversion rebates are paid in two installments. Qualified applicants will receive a water bill credit for a portion of the rebate after replacing lawn with sheet mulch or other permeable material and converting sprinklers to drip irrigation. The remainder of the rebate is credited after low water plants are installed.
You must wait to install new plants until you receive approval to proceed, which likely will be when the drought ends. The drought could last beyond this year. The rebate will not be paid if you plant before receiving approval because even drought tolerant plants need more water at first.
DSRSD will not waive watering limitations because you have removed your lawn and planted drought tolerant plants.
If you are replacing lawn with permanent permeable materials only (no replanting) or with artificial turf, you qualify for the DSRSD rebate only. The entire amount will be credited to your account after a post-conversion inspection.
Do I have to file two applications to receive a Zone 7 rebate and a DSRSD enhanced rebate?
No. Your application will automatically be considered for the DSRSD enhanced rebate if you qualify.
Is any “WaterSense” toilet or “Energy Star” clothes washer eligible for a rebate?
No, rebates are available only on specific models. Check the online lists of eligible models before you buy. The lists are updated periodically on the Zone 7 website.
Can I receive a rebate for upgrading a “low-flow” toilet (1.6 gallons per flush) to a “high-efficiency” toilet (1.28 gallons per flush)?
You must be replacing a “conventional” toilet that uses 3.5 gallons or more per flush unless you are replacing a faulty low-flow toilet that is wasting water and cannot be repaired. By helping our customers replace only water-wasting toilets, we are making the best use of limited incentive funds.
Will I receive my rebate as a check in the mail or a credit on my account?
For the washing machine rebate, you will receive a check for Zone 7 and PG&E's portion. DSRSD will credit the enhanced rebate portion to your account. Currently that amount is $25. For all other rebates, DSRSD issues a credit on the applicant’s water account after the rebate application is approved.
How long will it take to receive my rebate?
Because DSRSD bills every two months, it can take up to 10 weeks for a rebate credit to appear on your account.
How can I check on the status of my rebate?
If it’s been more than 10 weeks and you haven’t seen a credit on your bill or been notified of a problem with your application, contact DSRSD Customer Service at (925) 828-8524 or firstname.lastname@example.org.
All rebates are subject to the availability of funds and may be discontinued at any time.
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