Optional Protection Plans for Pipeline Repairs
DSRSD is working with a private company, Home Emergency Insurance Solutions (HEIS), to offer DSRSD customers optional coverage for repairs to water and sewer pipelines. HEIS administers home emergency repair plans throughout the country.
The program helps educate DSRSD customers about their responsibility for repairing their private water and sewer service pipelines and provides an affordable option for covering these costs. The repair plans provide access to a repair hotline that is available 24 hours a day, 365 days a year. The company uses local, licensed and insured contractors to perform covered repairs.
HEIS offers coverage for exterior water and sewer service pipelines at single-family homes. The program is strictly voluntary. DSRSD customers are not required to purchase coverage for pipeline repairs.