Strategic Plan

	The Dublin San Ramon Services District office at 7051 Dublin Boulevard in Dublin, CA.

At Dublin San Ramon Services District, our five-year Strategic Plan serves as our road map, ensuring that our daily operations align with our long-term vision for adaptability, resilience, and innovation. View the Strategic Plan for Fiscal Years 2026 - 2030.

Mission

Protect public health and the environment by providing reliable and sustainable water, recycled water, and wastewater services in a safe, efficient, and fiscally responsible manner.  

Vision

In our operations, financial practices, and public policies we strive to be an effective and efficient organization, and to be seen as an industry leader of best management practices. Our agency seeks to be adaptable, resilient, and innovative in navigating our ever-changing industry.  

Values

• Protect Public Health and the Environment
• Sustain Financial Stability
• Be Open and Transparent
• Fairness, Respect, Honesty, and Ethics
• Operate Safely
• Provide High Quality Customer Service
• Provide Sustainable, Efficient, Reliable, and Secure Services

Goals and Strategies

Environmental Protection & Regulatory Compliance

Meet or exceed environmental and public health standards while preparing for the future regulatory landscape.

• Minimize impacts to the environment by reducing, recycling, and conserving natural resources. 
• Operate and maintain District facilities to meet or exceed regulatory requirements while preparing for the future regulatory landscape.

Long-Term Financial Stability & Sustainability

Manage the District’s finances to meet funding needs and maintain fair and reasonable water and wastewater rates.

• Ensure financial sustainability through long-term financial planning.
• Enhance accountability and transparency in financial management.

Workforce Development & Planning

Maintain a culture that attracts, retains, and engages a safe and high-performing workforce in support of the District’s Mission, Vision, and Values.

• Sustain a robust safety culture by continuously updating the District’s environmental health and safety programs.  
• Diversify and strengthen the skills of District employees to meet evolving workforce demands.
• Plan for succession of key positions where feasible.
• Promote a District culture which encourages learning, teamwork, innovation, and recognition.

Resilient & Effective Operations

Improve the resiliency of our operations against emergencies and future uncertainties through planning, long-term partnerships, and integrating technologies that improve the efficiency and effectiveness of our business processes.

• Strengthen Emergency Preparedness and Response Plans for responding to internal and external incidents.
• Increase the resiliency of District water supplies and operations through long-term partnerships.
• Update and maintain a long-term plan to guide technology investments and resources.

Long-Term Infrastructure Investment

Cost-effectively manage, maintain, and improve infrastructure to deliver sustainable,  reliable, high-quality service now and in the future.

• Prepare comprehensive facility master plans to guide long-term infrastructure investments needed to meet future demands.
• Optimize the Asset Management Program to guide District business decisions. 
• Manage and implement a prioritized Capital Improvement Program to address long-term infrastructure needs.

Customer Service & Community Engagement

Foster confidence and trust in District services through quality customer service,  community engagement, education, and partnership efforts.

• Provide quality service and timely information and resolution of customer inquiries.
• Build public awareness through outreach and education of District services, priorities, and initiatives.

 Updated April 16, 2025

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