Strategic Plan

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 front of Dublin San Ramon Services District office, Dublin, CA
  The Dublin San Ramon Services District office at 7051 Dublin Boulevard in Dublin, CA.

A strategic plan enables an organization to set clear direction over all operational aspects of its mission. The Dublin San Ramon Services District 2017-2022 Strategic Plan (Sixth Edition) serves as a framework for decision making over a five-year period. It outlines the fundamental decisions that shape what the District plans to accomplish and sets a rational course of action. At its highest level, the Strategic Plan seeks to strengthen and build upon opportunities while addressing areas of concern.


Provide reliable and sustainable water, recycled water, and wastewater services in a safe, efficient, and environmentally responsible manner.


  • Enhance resiliency in our capabilities in the face of staffing transitions
  • Proactively maintain our financial stability and sustainability
  • Use technology to improve operations and efficiency
  • Lead innovation in the water, wastewater, and recycling industry in an economically prudent manner
  • Demonstrate leadership in engendering productive collaborations and partnerships in the Tri-Valley
  • Develop a more reliable water supply
  • When our communities approach buildout, reduce development-related staffing appropriately and reallocate resources to address long-term Asset Management needs

Strategic Goals and Action Items

  1. Develop a fully integrated Asset Management Program as the backbone of a cohesive business management strategy
    • Integrate CIP planning and operations/maintenance activities to optimize life-cycle costs (including a greater emphasis on preventative maintenance in our operations)
    • Develop long-term (10-year) financial models to guide future operating budgets and rate studies
    • Continuously match District staffing to business needs, reallocating resources as necessary to address new challenges and opportunities
  2. Develop and maintain a highly qualified workforce to ensure a continuously high performing organization with sufficient resilience and redundancy to thrive in the face of staffing transitions
  3. Work collaboratively with other agencies in the Tri-Valley to improve service quality and efficiency
    • Explore creative service delivery strategies, including expanded use of the Tri-Valley Reciprocal Services Agreement
  4. Revitalize and renew our business practices and procedures
    • Fully utilize information technology tools available to us and make additional financial investment in information systems
    • Update our financial, human resources, safety, and operational practices and procedures
  5. Enhance our ability to respond to emergencies and maintain business continuity
  6. Develop and implement an integrated recycled and potable water program that meets the objectives of the District’s water supply policy
    • Complete a feasibility study for a Tri-Valley advanced purification project and implement a joint Tri-Valley strategy
    • Obtain new recycled water sources to meet long-term demands
    • Develop strategy for balancing limited water resources to appropriately balance tertiary-treated recycled water and advanced purified water needs
    • Complete a 2020 Urban Water Management Plan that creates a blueprint for improving long-term water supply reliability
    • Cooperate with our partners in the Tri-Valley in development of further water recycling
    • Support and encourage our Tri-Valley partners in the development of a more diversified and resilient water supply
  7. Aggressively develop an electronic records management program
  8. Diversify our biosolids management practices to address economic opportunities and regulatory challenges

District Core Values

The core values are simple key words that describe the values of the agency; they are accompanied by questions that are to be asked when major policy decisions are being considered to ascertain if the decision is in conformance to the stated values.

Core Value Core Value Question
Protect Public Health and the Environment
Does the decision protect public health and the environment?
Sustain Financial Stability
Does the decision sustain or contribute to the financial stability of the District?
Be Open and Transparent
Is the decision being made in an appropriately open and transparent manner and has it considered public input?
Fairness, Respect, Honesty, and Ethics
Does the decision treat all concerned fairly, respectfully, honestly and ethically?
Operate Safely
Does the decision promote a safe environment for the community and the workforce?
Provide High Quality Customer Service
Does the decision reflect high quality customer service?
Provide Sustainable, Efficient, Reliable, and Secure Services
Does the decision maintain or enhance the District's sustainability, efficiency, reliability, and security?
Perform at a High Standard
Does the decision or action lead to a high performing, highly qualified, motivated, safe, and innovative workforce and an adaptable organization?

 Updated June 6, 2017

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