Strategic Plan

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 front of Dublin San Ramon Services District office, Dublin, CA
  The Dublin San Ramon Services District office at 7051 Dublin Boulevard in Dublin, CA.

A strategic plan enables an organization to set clear direction over all operational aspects of its mission. The Dublin San Ramon Services District 2019-2024 Strategic Plan (Seventh Edition) serves as a framework for decision making over a five-year period. It outlines the fundamental decisions that shape what the District plans to accomplish and sets a rational course of action. At its highest level, the Strategic Plan seeks to strengthen and build upon opportunities while addressing areas of concern.


Protect public health and the environment by providing reliable and sustainable water, recycled water, and wastewater services in a safe, efficient, and fiscally responsible manner.


In our operations, financial practices, and public policies we always strive to be an effective and efficient organization. Our agency is nimble and resilient in navigating the challenges of our ever-changing industry. We relentlessly pursue incremental improvement, and to be seen as a leader of industry best management practices. 

Strategic Goals and Action Items

1. Maintain our financial stability and sustainability

  • Make early preventative maintenance and rehabilitation expenditures to save on greater deferred costs long-term
  • Develop long-term (10-year) financial models to guide future operating budgets and rate studies
  • Strive to constrain future utility rate increases to no more than general inflation by responsibly managing District costs

2. Make additional investment in information systems that provide a strong return on investment

  • Expand the use of our electronic records management program
  • Replace our finance and utility billing software system by 2022
  • Fully customize and implement our computerized maintenance management system (Lucity) to support our integrated Asset Management Program

3. Update our business practices and procedures

  • Update our electronic operations manuals and integrate them with our electronic records management and maintenance management systems
  • Review and revise our Joint Powers Authority and other interagency agreements to address changing conditions
  • Explore creative ideas for coordinating service delivery with our neighboring agencies

4. Develop a fully integrated Asset Management Program to guide all the District’s business decisions

  • Place greater emphasis on preventative maintenance in our operations
  • Integrate capital improvement program planning and operations/maintenance activities to optimize life-cycle costs

5. To meet the challenges of staffing transitions over the next five years, enhance the leadership, professional, and technical skills of the District’s staff

  • Diversify and strengthen the skills of staff through multi-agency professional development programs, through stretch assignments, and through active employee engagement
  • Develop a succession planning plan for key positions where feasible

6. Enhance our ability to respond to emergencies and maintain business continuity

  • Update our Emergency Procedures Manual
  • Create a database of emergency assets, equipment, and materials in stock
  • Conduct a District-wide Incident Command System exercise to assess District capabilities
  • Explore coordination of advanced emergency planning with the cities we serve

7. Meet the objectives of the District’s water supply policy by developing and implementing an integrated recycled and potable water program

  • Obtain new recycled water sources to meet long-term demands
  • Complete a 2020 Urban Water Management Plan that creates a blueprint for improving long-term water supply reliability
  • Work collaboratively with our Tri-Valley partners in the development of a more diversified and resilient water supply

8. Develop a long-term strategy to ensure greater energy reliability for the District

  • Develop a District energy policy and District energy master plan

District Core Values

The core values are simple key words that describe the values of the agency; they are accompanied by questions that are to be asked when major policy decisions are being considered to ascertain if the decision is in conformance to the stated values.

Core Value Core Value Question
Protect Public Health and the Environment
Does the decision protect public health and the environment?
Sustain Financial Stability
Does the decision sustain or contribute to the financial stability of the District?
Be Open and Transparent
Is the decision being made in an appropriately open and transparent manner and has it considered public input?
Fairness, Respect, Honesty, and Ethics
Does the decision treat all concerned fairly, respectfully, honestly and ethically?
Operate Safely
Does the decision promote a safe environment for the community and the workforce?
Provide High Quality Customer Service
Does the decision reflect high quality customer service?
Provide Sustainable, Efficient, Reliable, and Secure Services
Does the decision maintain or enhance the District's sustainability, efficiency, reliability, and security?
Perform at a High Standard
Does the decision or action lead to a high performing, highly qualified, motivated, safe, and innovative workforce and an adaptable organization?

 Updated June 10, 2019

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