Your Account FAQs

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Frequently Asked Questions about DSRSD Water and Sewer Accounts

Click a question to expand the answer.
  • AquaHawk FAQs

    • How do I use AquaHawk?

    • What is AquaHawk?

    • Why doesn’t my actual water bill match the last “Estimated Bill” amount on AquaHawk?

  • Billing FAQs

    • Does DSRSD offer a low income assistance program?

    • How am I billed for sewer services?

    • How can I pay my bill electronically?

    • How often do I receive a water bill?

    • My last bill shows that I used 20 billing units of water. How much water is that?

    • What is the black device on the cover of my water meter box?

    • When did DSRSD start billing annually for residential sewer service?

    • Where can I find an explanation of the charges on my bill?

    • Where can I find how much I pay for water and sewer services?

    • Who provides wastewater services in Dougherty Valley?

    • Who provides wastewater services in Pleasanton?

    • Why are non-residential customers billed bimonthly for wastewater services?

    • Why does DSRSD bill residents for sewer service annually via property tax bills?

  • Water Quality FAQs

    • What is being done to improve water taste and address blue-green algae?

    • Does our tap water contain fluoride?

    • Does our water meet safety standards for chromium 6?

    • How hard is our water?

    • How often is water tested?

    • Is our water tested for lead?

    • What do I do if I have problems with my water or other questions?

    • What do you advise about water softeners?

    • What is being done to improve water hardness?

    • Why does our water taste different than EBMUD's?

    • Why does the taste of our tap water sometimes change?



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