Water Use Limitations and Penalties Are in Effect
All customers must comply with a mandatory 25% reduction in water use to preserve our limited water supply for public health and safety.
Residential Customers: Total residential water use must not exceed 4,480 gallons of water per week (the equivalent of 640 gallons per day). A reasonable amount of water for residential customer use is 55 gallons per person, per day.
Residential and Commercial Outdoor Watering: If you use potable water to irrigate, cut normal irrigation by 50-60%. Watering can be done any time of day with an efficient drip system, a bucket, or a watering can. Other means of watering and other outdoor uses of water have limitations and are subject to violations and penalties. Fix all leaks immediately.
Detailed Summary: Drought Limits and Alternatives, Violations and Penalties
Spanish version: Limites y Alternativas, Violaciones y Sanciones
AquaHawk Customer Portal
Take control of your water use with our AquaHawk Alerting Customer Portal. View daily water use, set thresholds you want to stay below, and receive text or email alerts. You’ll catch leaks more quickly and see how everyday activities bump up consumption. The portal is free and available to all DSRSD customers.
Rebates and Resources
Enhanced Rebates: During the drought emergency, DSRSD is enhancing the rebates offered by Zone 7 Water Agency on lawn conversions, weather-based (“smart”) irrigation controllers, and high-efficiency washers, toilets, and urinals. DSRSD also is offering a new rebate on pool and spa covers.
Recycled Water for Residential Use: During the Drought Emergency, residents can pick up recycled water from the District's fill station to water trees, gardens, and lawns at their homes or wash outdoor furniture and hard surfaces (make sure recycled water doesn’t flow into a storm drain). You must first sign a Residential Recycled Water Use Agreement, be trained in proper procedures, and receive an ID card and stickers for your water containers. Bring the completed form to the fill station, 7399 Johnson Drive in Pleasanton, during the hours noted below. Blank forms also are available at fill station. The on-duty attendant will provide the required training and issue your ID card.
|Residential Recycled Water Fill Station Hours|
|Monday, Tuesday, Wednesday||2:00-7:00 PM|
|Thursday||8:00 AM-Noon and 2:00-7:00 PM|
|Saturday and Sunday||8:00 AM-Noon|
Location: 7399 Johnson Drive, Pleasanton, CA 94588
Commercial Recycled Water Fill Station: Recycled water also is available for pickup by commercial customers.
Free Water-Saving Devices: Customers may pick up free faucet aerators, low-flow showerheads, toilet leak detection kits, and hose nozzles at the District Office.
Free Restroom Signs and Restaurant Table Tents: Commercial buildings are required to post conservation messages in public restrooms and restaurants are required to serve water only upon on request. DSRSD has free mirror stickers and table tents available.
Gardening and Irrigation Tips: Watering restrictions are in effect during the Drought Emergency. Learn how to get your garden through the drought.
Best Ways to Save: Tips for saving water outdoors and indoors
Stage 3 Water Shortage Rates Effective June 1, 2014
- Use our Bill Calculator to estimate your bill under Stage 3 rates.
- Water Shortage Rates Chart
- Residential Bill Impacts at Stage 3 Rates
- Credit for Low Water Users Who Conserve
Report a Drought Violation
- Call 925-875-2401 and leave a recorded message
- Email firstname.lastname@example.org
Be sure to include date, time, location (address, cross street, or intersection)
Drought 2014 – What You Need to Know
Stay abreast of local and statewide drought conditions:
- DSRSD News Releases
- Save Our Water Drought Portal
- 2014 Drought: Impacts and Strategies for Resilience, a June 2014 report by a statewide Drought Action Group formed by the Association of California Water Agencies. In addition to chronicling the regional impacts of the drought, the report outlines 10 key recommendations that would improve California’s water system.
- Drought FAQs
How to Appeal a Violation or Apply for a Water Use Exemption
For details and exceptions to the limitations, violations and penalties, please refer to the ordinances.
- Water Use Limitations, Ordinance 333
- Water Shortage Enforcement, Ordinance 334
- Amended Water Shortage Enforcement Ordinance 335
(August 5, 2014 revisions to Ordinance 334)
Enforcement Waiver Application and Appeal
Warning letters are no longer considered violations, so you no longer need to submit an application for a waiver if you have only received a warning letter. However, if you have received a notice of a violation including a penalty of $250, $500, or $1,000, and you feel the violation is incorrect or inconsistent with the District’s ordinances, you may submit a Water Use Enforcement Waiver Application. (Do not submit a separate exemption application, as shown below. You may request an exemption from a prohibited or limited water use on the Enforcement Waiver Application under Section 3 - Description, Reason, Justification, and Proposed Mitigation.)
If your application for a waiver of a violation is denied by the District’s Drought Coordinator, you may appeal the decision using the the Water Use Enforcement Appeal for Denial of Waiver. If you choose to appeal, you must agree to waive privacy protection for your water account records, as explained on page 3 of the form. Please note that if your application for a waiver is denied, if you wish to appeal the decision you must do so within 10 calendar days after you receive notification that your application for a waiver has been denied. Appeals will be considered by the Board of Directors at a scheduled public meeting.
Exemption Application and Appeal
If you have not received a notice of a violation with a penalty and you would like to apply for an exemption from a prohibited or limited water use, you may submit a Water Use Limitations Exemption Application. This form is only for customers who have not received a penalty letter.
If your application for an exemption is denied by the District’s Drought Coordinator, you may appeal the decision using the Water Use Limitations Appeal Application. If you choose to appeal, you must agree to waive privacy protection for your water account records, as explained on page 3 of the form. Please note that if your application for an exemption is denied, if you wish to appeal the decision you must do so within 10 calendar days after you receive notification that your application for an exemption was denied. Appeals will be considered by the Board of Directors at a scheduled public meeting.