Payment Options
Dublin San Ramon Services District customers receive bills every eight weeks for their water and/or sewer service. The District offers its customers multiple convenient ways to pay their bills.
Processing Fees: Payments made by credit or debit card are charged a 3.6% processing fee (minimum $2.50). Beginning on January 1, 2027, a $1.95 processing fee will be applied to e-check transactions. No processing fees are applied to ACH, cash, check, and direct transfer payments.
Online Payment Portal
The easiest way to pay your bill is through the District's online payment portal. After creating an account, customers can:
- Enroll in AutoPay and paperless billing
- Pay bills with a credit card, debit card, or e-check
- View current and past bills
Access Our Payment Portal
Other Payment Options
Bank Bill Pay Service
Enter your account number followed by your customer number with no spaces or dashes. Your account and customer numbers can be found in the blue bar at the top of your paper bill, in the body of your billing email, or in your AquaHawk account.
Enter the remit address as:
Dublin San Ramon Services District
PO Box 744931
Los Angeles, CA 90074-4931
Mail
Send a check or money order with the remittance stub to:
Dublin San Ramon Services District
PO Box 744931
Los Angeles, CA 90074-4931
Checks should be payable to “Dublin San Ramon Services District” and have the account number and customer number written on them.
Phone
Call (925) 828-8524 to pay a bill or enroll in AutoPay by telephone.
- Payment Types Accepted: Credit or debit card (Visa, Mastercard, Discover), e-check
- AutoPay Enrollment: Customers can enroll in AutoPay during normal business hours (Monday to Friday, 9:00 a.m. to 4:00 p.m., excluding holidays).
- Automated Phone Charge: $0.50 per payment processed. This charge is not applied to phone payments made while speaking to a live representative.
In-Person
Dropbox
Pay your bill 24/7 at our Payment Dropbox.
- Location: 7051 Dublin Blvd. Dublin, CA 94568 (in parking lot closest to Big O Tires)
- Payment Types Accepted: Check, money order
Customer Service Counter
Visit our Customer Service Counter to pay a bill or enroll in AutoPay in person.
- Location: 7051 Dublin Blvd. Dublin, CA 94568
- Hours: Monday to Friday, 9:00 a.m. - 12:00 p.m. & 1:00 - 4:00 p.m. Closed Holidays
- Payment Types Accepted: Credit and debit card (Visa, MasterCard, Discover), cash, check, money order
Late Payments & Water Service Shut-Offs
- If you are making a payment to avoid loss of service or to have water service restored, call Customer Service during regular business hours at (925) 828-8524 after payment is complete.
- If payment is made outside of regular business hours and you need water service restored immediately, call the after-hours emergency number (925) 462-1212. After-hours service fees may apply.
- Failure to follow the remittance instructions for any method of payment may result in a delayed or rejected payment. It is the customers’ responsibility to ensure payment is received by Dublin San Ramon Services District on or before the due date. Learn more about late payments on our Understanding Your Bill page.