Privacy Policy

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Thank you for visiting the Dublin San Ramon Services District (DSRSD) website and reviewing our Privacy Policy. We want you to understand how we collect, use, and secure information through our website. This policy is subject to change without notice.

What Information Do We Collect and How Do We Use It?

Information Collected Automatically

We automatically collect the following types of information each time you enter our website:

  • Internet protocol (IP) address (a numerical identifier assigned either to the user’s internet service provider or directly to the user’s computer that directs Internet traffic to the user and generates statistics for managing the site)
  • Domain name
  • Type of browser and operating system
  • Date and time of visit
  • Web pages or services accessed
  • Website visited prior to this website
  • Website visited after leaving this website
  • Forms downloaded, if applicable

We use this information to gather website statistics, improve website content, and understand how people are using our services. We collect it through external web servers and cookies. A web server is a tool or suite of tools that controls and configures the IP traffic received from outside DSRSD’s domain. We use cookies to enable interactive features that help customize your experience and make our website easier to use. Cookies are small text files that are stored on your computer. You can disable cookie collection in your web browser or delete cookie files from your computer; however, doing so may limit use of some features on our website.

Personally Identifiable Information You Submit

“Personally identifiable information” is information that identifies a natural person and includes, but is not limited to, name, home or other physical address, email address, telephone number, Social Security number, signature, physical characteristics or description, education, employment, employment history; credit card, debit card, and checking account numbers; driver’s license, passport or state identification numbers; and passwords and security or access codes that permit access to an individual’s accounts.

You may choose to submit personally identifiable information to us through email (hosted by DSRSD); or web forms or web surveys (hosted by a third party, Vision Internet); or our job application system (hosted by a third party, NEOGOV), which is used to expedite hiring processes; or our online bid and proposal system (hosted by a third party, eBidboard), which collects information needed to evaluate proposals from potential contractors; or our AquaHawk Customer Portal (hosted by a third party, AmCoBi) which provides access to customer water account information; or our online bill payment system (hosted by a third party, Paymentus), which complies with the highest security level for the Payment Card Industry Data Security System. If you choose to submit personally identifiable information to us, the information will be encrypted and transmitted through a secure connection to a database. The privacy policy of the third-party vendor applies to information stored on its databases.

Retention of Information

The information obtained from the job application system will be stored on file at DSRSD for up to one year. Any other personally identifiable information collected through the website will be disposed of pursuant to California Civil Code 1798.81 and the District’s Records Retention Schedule.

We Don’t Sell Information

DSRSD does not sell any electronically collected information or personally identifiable information, or provide such information to third parties for marketing purposes. We will use any personal information solely for the purpose for which it was provided and will not share it with another entity except: (1) as required by law; (2) to third parties responsible for the collection of debt, who may provide the information to credit reporting agencies; and (3) as expressly permitted by you.

We Don’t Collect Information from Minors

Children under the age of 18 should not submit personally identifiable information to DSRSD, including information that is part of a user profile. If you are a minor, you can use DSRSD services that require the submission of personally identifiable information only with the permission of a parent or guardian.


DSRSD is committed to maintaining security and integrity of personally identifiable information that is either available from or collected by our website. DSRSD’s website, information technology, and operations management personnel use best practices to protect this data from loss, modification, or misuse. Actions taken to help ensure this protection include secure servers, SSL certificates, digital signatures, monitoring, system auditing, and encryption.

Public Disclosure of Information

In California, laws ensure that the public has a right to inspect and copy appropriate records and information relating to the conduct of the public’s business prepared, owned, used, or retained by government agencies such as DSRSD. There are certain exemptions to the public’s right to access public records in order to protect the privacy of individuals. However, except to the extent that a specific exemption applies, information collected through use of the DSRSD website will thereby become a public record that may be subject to inspection and copying by the public.


DSRSD welcomes suggestions on how to improve the website and correct errors. Please direct any questions, comments, or concerns about the DSRSD Privacy Policy or website to:

Updated January 22, 2019